Refund Policy

1. Overview

This Refund Policy applies to all paid memberships on the Unchaos Living platform, operated by Unchaos Living. By subscribing, you acknowledge and agree to the terms set out below. This policy does not affect any statutory rights you may have under applicable law.

2. Membership pricing

Unchaos Living membership is available on two plans:

• Monthly: €19.99 per month, billed every 30 days.
• Annual: €220 per year, billed once every 12 months.

Prices are inclusive of any applicable taxes unless stated otherwise.

3. General non-refund policy

All membership fees are non-refundable once charged. We do not issue partial refunds for unused time within a billing period, whether monthly or annual. This applies to voluntary cancellations, changes of circumstance, inactivity, or dissatisfaction with the platform, except in the exceptional cases described in section 6.

4. Cancellation

You may cancel your membership at any time via your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the platform until that date. No further charges will be made after cancellation.

To avoid being charged for the next billing cycle, cancellations must be submitted at least 24 hours before your renewal date.

5. EU statutory withdrawal right

If you are a consumer based in the European Union, you have the right to withdraw from your subscription contract within 14 days of purchase without giving a reason, provided you have not yet accessed the paid features of the service.

By accessing the platform after subscribing, you acknowledge that the service has begun and that you consent to waiving your right to withdraw. If you have not yet accessed the platform and wish to exercise your withdrawal right within 14 days, please contact us at support@unchaosliving.com.

6. Exceptional refunds

We will consider a refund on a case-by-case basis in the following situations:

• Duplicate charge: you were charged more than once for the same billing period due to a technical error.
• Technical fault: a platform issue prevented you from accessing the service for a substantial portion of your billing period and we were unable to resolve it within a reasonable time.
• Post-cancellation charge: you were charged after a confirmed cancellation.

To request an exceptional refund, please email support@unchaosliving.com with your account email address, the date of the charge, and a brief description of the issue. We aim to respond within 5 business days.

7. Checking your membership status

You can view your current plan, renewal date, and billing history at any time by navigating to Account → Membership within the platform.

Contact

For questions about this policy or to submit a refund request, please contact us at support@unchaosliving.com.

See also our Privacy Policy and Terms of Use.